Privacy policy

Privacy Policy

This privacy policy explains how we use the personal data we collect from you when you use our website.

What data do we collect?

We collect the following personal identification information (if you choose to provide it):

  • Name

  • Email address

How do we collect your data?

We collect data when you:

  • Contact us via email

  • Submit a message through the contact form on our website

How will we use your data?

We collect and use your personal data to:

  • Respond to your enquiries

  • Communicate with you about our services

We process your personal data under the lawful basis of legitimate interests, as it is necessary for us to respond to your request and operate our business effectively.

How do we store your data?

Your data is securely stored in a protected database that only authorised personnel can access.

How long do we keep your data?

We retain your personal data only for as long as necessary to respond to your enquiry and maintain appropriate business records. Once it is no longer required, your data will be securely deleted.

What are your data protection rights?

We want to ensure you are fully aware of your data protection rights under the UK General Data Protection Regulation (UK GDPR). You are entitled to the following:

  • The right to access – Request copies of your personal data.

  • The right to rectification – Request correction of inaccurate or incomplete data.

  • The right to erasure – Request deletion of your personal data.

  • The right to restrict processing – Request that we limit how we use your data.

  • The right to object to processing – Object to how we process your personal data.

  • The right to data portability – Request that we transfer your data to another organisation or to you.

If you would like to exercise any of these rights, please contact us. We will respond within one month.

Cookies

Cookies are small text files placed on your device to collect standard internet log information and visitor behaviour data. For more information, visit allaboutcookies.org.

Our website is built on Squarespace, which uses cookies and similar technologies to collect standard visitor data and help us understand how people interact with the site. This may include:

  • Device and browser information

  • IP address

  • Pages visited and time spent

These cookies help improve site performance and user experience. Some are essential for the website to function properly.

You can manage your cookie preferences via the cookie banner or through your browser settings. For more details on Squarespace’s use of cookies, visit Squarespace Cookie Policy.

How do we use cookies?

We may use cookies to:

  • Understand how visitors use our website

  • Improve your experience on our site

What types of cookies do we use?

  • Functionality cookies – These help recognise you when you return to our website and remember your preferences (e.g. language or location). These may include both first-party and third-party cookies.

How to manage cookies

You can set your browser not to accept cookies, and the website above explains how to remove cookies from your browser. Please note that some website features may not function properly without cookies.

Privacy policies of other websites

Our website may contain links to other websites. This privacy policy applies only to our website, so we encourage you to read the privacy policies of any external sites you visit.

Changes to our privacy policy

We keep this privacy policy under regular review and will post any updates on this page.
Last updated: 15 July 2025

How to contact us

If you have any questions about this privacy policy or the data we hold on you, or if you would like to exercise any of your data protection rights, please contact us:

hello@wearepinch.com